M-Sport Dovenby Hall Gift Voucher

Cancellations and Refunds

If you need to cancel your M-Sport tour booking or transfer your booking to someone else, please contact us at info@m-sport.co.uk as soon as possible. Any changes to the booking must be agreed with M-Sport in advance. Cancellations made more than seven days before the scheduled tour date will be eligible for a refund, minus a £10 cancellation fee. Cancellations made within seven days of the scheduled tour date are non-refundable.

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If you would like to change your booking to an alternative date, please contact us at tour@m-sport.co.uk. Date changes are subject to availability and must be agreed with M-Sport in advance.

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If you wish to transfer your booking to another person, please contact us in advance so we can update the booking details and ensure our visitor records are accurate.

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If M-Sport needs to cancel or rearrange a tour due to operational requirements or circumstances beyond our control, we will contact affected visitors to arrange an alternative date. If an alternative date cannot be agreed, a full refund will be offered. The same cancellation policy applies to bookings made using gift vouchers. Where a refund is due for a booking made using a gift voucher, the value will be returned as a replacement voucher rather than a cash refund. Gift vouchers are valid for 12 months from the date of purchase.

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Please arrive in good time for your scheduled tour. Late arrivals may not be able to join once the tour has started, and missed tours or no-shows are non-refundable. Approved refunds will be returned to the original payment method within 14 days.

 

Age Restrictions and Child Visitors

M-Sport tours are suitable for visitors aged 9 years and over. There are no child or concession ticket prices, so every visitor attending must have a full-price ticket booked. If you would like to bring a child under the age of 9, please contact us directly at tour@m-sport.co.uk before booking. We may be able to accommodate younger visitors by arranging a separate tour, subject to availability and agreement with M-Sport.

 

All visitors under the age of 18 must be accompanied by a responsible adult aged 18 or over, who is responsible for their behaviour and safety throughout the visit.

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If you are bringing children, please be mindful of other guests and ensure they behave appropriately, remain with the tour group and follow the tour guide's instructions at all times. M-Sport is a working motorsport factory, where safety is paramount. If a tour guide feels that a child is being disruptive or behaving in a way that compromises the safety of themselves or others, they reserve the right to ask the accompanying adult and child to leave the tour. No refund will be given in these circumstances.

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Please ensure all children attending are included in your booking, as we need to maintain an accurate record of everyone on site for health and safety purposes.

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Accessibility and Additional Requirements

We want all visitors to enjoy their M-Sport tour. If you or anyone in your group has a disability, accessibility needs or additional requirements, please let us know in advance by contacting tour@m-sport.co.uk. This will allow us to discuss your requirements ahead of your visit and make any necessary arrangements to help accommodate them.

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As M-Sport is a working motorsport facility, some areas may have access restrictions. The tour involves walking around our facilities for approximately two hours, with extended periods of standing. The route may also include stairs, uneven surfaces and outdoor areas. We therefore encourage visitors to contact us before booking to discuss any specific requirements and establish whether the tour is suitable for their needs.

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Before Your Visit

Visitors must wear sensible, closed-toe footwear. Heels and open-toe shoes are not permitted. Please arrive 15 minutes before your scheduled tour time to allow time for registration before the tour begins. For the safety and enjoyment of all visitors, tours are limited to a maximum of 20 people.

 

Photography

Photography is only permitted in designated areas and with the tour guide's permission. Please follow your guide's instructions regarding photography throughout the visit.