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CUSTOMER PARTS ADVISOR (RALLY RAID)

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ABOUT THE ROLE

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M-Sport’s Rally Raid programme is at the forefront of international cross-country competition, delivering world-class performance in events such as the Dakar Rally and the FIA World Rally-Raid Championship.

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We are looking to recruit a proactive and technically minded Customer Parts Advisor to support our Rally Raid customers worldwide. This is a unique opportunity to work within an elite motorsport programme, ensuring competitors have the right components, at the right time, to perform in extreme desert and endurance conditions.

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The role and responsibilities include:

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  • Coordinate with global teams to deliver timely parts and services.

  • Process sales orders and manage dispatch logistics with speed and accuracy.

  • Support customers with technical understanding of parts and vehicle compatibility.

  • Advising customers on products and parts to help them make the correct purchase.

  • Working closely with our Shipping Coordinator for shipping customer orders and producing the correct documentations.

  • Working closely with Stock Controllers to ensure the Warehouse has an adequate level of stock and parts.

  • Being an intermediate between both the customer and Engineering department for customer product inquires.

 

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WHO WE’RE LOOKING FOR

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We’re looking for a self-motivated team player with a positive and enthusiastic attitude. The ideal candidate will be:

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  • A confident communicator with superb telephone etiquette and negotiation skills.

  • Technically minded with a basic understanding of automotive parts and commercial documentation.

  • A collaborative problem-solver who builds trust-based relationships with both customers and colleagues.

  • Highly organised with excellent attention to detail.

  • Skilled in multitasking and prioritising workloads under pressure.

  • Computer literate with strong MS Office skills and experience using stock control systems.

 

Preferred Experience: ​

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  • Previous experience in a customer service or parts advisory role, ideally within the automotive industry dealership or motorsport industry.

  • Experience supporting off-road, Rally Raid, or competition vehicle programmes (desirable).

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WHY US

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Operating a renowned global motorsport business with state-of-the-art facilities at home and winning performances around the globe, M-Sport UK provide the engineering expertise behind an award-winning range of competition cars and has become an industry leader with success across some of the industry’s most acclaimed motorsport series.

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The drive to deliver championship-winning performances is what excites and strengthens our workforce; and our dedicated business support team are at the core of everything we do – working closely to support our projects with outstanding results on the world stage.

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We love what we do, and passion drives our success.

 

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WHAT WE OFFER

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Situated on the edge of the English Lake District National Park, M-Sport UK is unique in offering the fast-paced, high-octane, adrenaline-fuelled action expected from a career in International Motorsport mere minutes from the tranquillity of the Lakeland fells and all they have to offer in terms of recreation and wellbeing.

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We also offer a range of employee benefits including: life assurance, a flexible working day, company contributed pension scheme, discounted gym membership, discount reward scheme, cycle to work scheme, company healthcare plan, long service awards, and an employee assistance programme. As well as a dedicated Work Culture Team with regular meetings, competitions and activities.

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Closing Date: Friday 10th April

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Job Reference: SSAL260306

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